Support
Help for Made by Curiosity apps.
Find setup guidance, troubleshooting notes, and the details to include when you need direct help.
Tennis Match Sync
Recording setup
Start both phone cameras, bring the phones together, make one loud clap, then mount them for the match.
Export
Sync and share
Import both clips on one phone, create the preview, fine-tune with manual sync if needed, then export.
Account
Purchases
If purchases are added to an app, restore purchases from the app before contacting support.
What to include
- App, design, or product name
- Your device model, if relevant
- Your iOS, Android, or operating system version, if relevant
- A short description of the issue
- Screenshots, photos, or screen recordings if they help explain the problem
Common fixes
- Restart the app after installing an update.
- Confirm the source videos are fully downloaded to the device before importing them.
- For video sync, make one loud clap near both phones before moving them apart.
- If export fails, try the recommended quality setting before best quality.
Direct support
If the issue still happens, contact support with the details above.
We aim to respond as soon as practical. Response time may vary depending on the type of request.